
REFUND & CANCELLATION POLICY
REFUND & CANCELLATION POLICY
Last Updated: 28th February, 2026
This Refund Policy applies to all purchases made on Scale Hacked.
1. Digital Products
Due to the nature of digital products:
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All sales are final
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No refunds will be issued once access has been granted
Digital products include but are not limited to:
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Online courses
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Templates
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Downloadable resources
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Recorded sessions
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Toolkits
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E-books
2. Exceptions (If Applicable)
Refunds may only be considered if:
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You were charged multiple times for the same product
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You did not receive product access due to technical failure from our end
Refund requests must be made within 7 days of purchase.
3. Non-Refundable Situations
Refunds will NOT be issued for:
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Change of mind
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Lack of usage
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Failure to understand product scope
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Business results not achieved
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Technical issues on user's side
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Failure to attend live sessions
4. Subscription Services (If Applicable)
If we offer subscriptions:
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You may cancel future billing before the next billing cycle
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No partial refunds for unused subscription periods
5. Chargebacks
Initiating a chargeback without contacting support first may result in:
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Permanent ban from future purchases
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Legal recovery action
We encourage customers to contact support for resolution.
6. Refund Processing
If a refund is approved:
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It will be processed to the original payment method
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Processing time may take 5–10 business days
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Razorpay or banking timelines may apply
7. Contact for Refunds
All refund requests must be sent to:
support@scalehacked.com
Include:
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Full name
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Registered email
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Transaction ID
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Reason for request
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Disclaimer:
“Trusted by leading brands (and a few unicorns) reflects both the brands our founder, Winston Dsouza, has helped scale throughout his career and those served through Scale Hacked. Some associations are based on past professional engagements and endorsements, and do not represent current or ongoing partnerships with Scale Hacked.”*
Email Support: support@scalehacked.com
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